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Five Phrases That De-Escalate Conflict

You cannot control what the other person says in a heated moment. You can control your own next sentence. Five phrases that lower the temperature of almost any conflict, at work or at home, on four pages.

What is inside
  1. "Give me a second." The pause that breaks the acceleration conflict runs on.
  2. "Help me understand what is bothering you most." The question that turns attack into explanation.
  3. "I can see why that felt unfair to you." Validating without conceding, the hinge of de-escalation.
  4. "When this happened, I felt this, because it mattered." How to make your point so it lands instead of restarting the fight.
  5. "We are both too heated right now. Can we come back to it?" The clean exit that protects the relationship.
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Written by Dr. Edson Breedy. A self-reflection resource, not clinical advice.
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